"Frequently Asked Questions"
1. What kind of products does Allison’s Home sell?
We specialize in modern and cozy home decor — including wall art, lighting, candles, throws, vases, planters, rugs, and more — designed to make your home warm, stylish, and welcoming.
2. Where is Allison’s Home located?
Allison’s Home is proudly based in the United States. All our products are shipped directly from our U.S. warehouse or trusted suppliers.
3. Do you have a physical store?
Currently, Allison’s Home operates exclusively online. This allows us to offer a wider selection and better prices without retail markups.
4. How do I place an order?
Simply browse our collections, add your favorite items to your cart, and proceed to checkout. You’ll receive an order confirmation email once your purchase is complete.
5. What payment options are available?
We accept Visa, MasterCard, American Express, PayPal, Apple Pay, Google Pay, and Shop Pay for secure transactions.
6. How long does it take to process an order?
Orders are processed within **1–3 business days** after purchase. You’ll receive an email notification once your order has shipped.
7. How long does shipping take?
U.S. orders typically arrive within **3–7 business days**, depending on your location and shipping method selected at checkout.
8. Do you offer free shipping?
Yes! We offer **free shipping on all U.S. orders over $50.
9. Do you ship internationally?
At this time, we only ship within the United States. We’re working to expand international shipping in the future.
10. How can I track my order?
Once your order ships, you’ll receive an email with a tracking number and a link to follow your package’s progress in real time.
11. What if I entered the wrong shipping address?
Please contact us immediately at [alisonshomedecor@gmail.com
]. If your order hasn’t been shipped yet, we’ll gladly update the address for you.
12. What is your return and exchange policy?
We offer a **30-day return policy**. Items must be unused, in original packaging, and returned within 30 days of delivery. Some exclusions may apply (like clearance or custom-made items).
13. What makes Allison’s Home different from other decor stores
We focus on combining **quality craftsmanship, elegant design, and affordability. Every item is thoughtfully curated to help you create a home that feels cozy, personal, and inspiring.
14. What if my item arrives damaged or defective?
We’re sorry for any inconvenience! Please send photos of the damaged item to **[alisonshomedecor@gmail.com]**, and we’ll issue a replacement or full refund as soon as possible.
15. How do I contact customer support?
alisonshomedecor@gmail.com